Refund policy.

Time limit

Write to us within 7 days of your purchase or of a subscription renewal. On a subscription, the 7 days start again with every renewal.

When we refund

When a feature we describe on this site doesn't work because of a problem on our side, and we can't fix it together through support.

How it works

1. 1.Write to us and tell us what doesn't work.
2. 2.We look into it with you. To find the problem we ask for a few details about your computer: operating system, app version and the error you see on screen.
3. 3.If we can't fix it, we refund the full payment.

When we don't refund

• You changed your mind.
• The problem comes from your own computer, your engine account or your quota.
• You want to use a local model we don't support.
• The billing period you paid for is already used up.

No partial refunds

We refund the full payment, or we don't refund.

Campaign codes and lifetime

Purchases with a campaign code (LAUNCH50) and lifetime purchases follow the same rule.

If you bought before

If you bought before October 26, 2026, the refund rule shown on the site on the day you bought applies.

Your rights under applicable consumer law are not affected.